Automotive Service Advisor (2+ years Service Writer Exp Required)

We are Toyota of Walnut Creek, a proud member of the Price Family Dealerships!  We’re currently hiring for our growing service department and looking for experienced advisors to join our team.  Toytoa experience is highly preferred but, not required.

Qualifications:

· 2+ years of dealership service writer experience

· Experience with Toyota highly preferred 

· Experience with Reynolds and Reynolds helpful but, not necessary

· Prior experience in a customer-oriented environment. 

· Must be capable of working in a fast-paced dynamic environment.  

· Must be able to pass background check.

· Must have good driving record.

· Must have valid driver’s license

· Must have basic knowledge of cars and maintenance.

· Must be willing to learn and expand knowledge.

Benefits:

· Competitive compensation packages with performance bonuses 

· Closed on Sundays and most holidays

· Paid training and numerous avenues for growth

· 401(k)

· Life and disability coverage

· Comprehensive health, dental, and vision plans.

Responsibilities:

· Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records.

· Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations.

· Greets customers and directs them to available technicians.

· Consults with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs.

· Uses knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers.

· Answers questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

· Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

· Managing and overseeing the Dealership's workflow and schedule.

· Calls customers to advise them about service changes or car pick-up times.

· Maintains positive customer relationships to ensure repeat business.

· Ensures all details on services rendered and costs are related to customers and processes their payments.

· Serves as a liaison between with Service Technicians and customers about parts ordering and ensures parts are available when needed.

· Knows and practices the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.

Salary: $16.50 per hour / Commissions