Automotive Service Advisor / Assistant Manager

Automotive Service Advisor / Assistant Manager
Join Our Fast-Paced, Customer-Focused Team!

Are you a charismatic, energetic, and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you!

We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor/Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence.

Responsibilities:

• Greet customers with professionalism and enthusiasm


• Write and manage repair orders from intake to delivery


• Communicate effectively with technicians and parts department


• Maintain high levels of CSI (Customer Satisfaction Index)


• Monitor and manage daily service department workflow


• Assist in coaching and supporting service advisors and support staff


• Track and analyze department KPIs and performance metrics


• Help implement and maintain efficient service processes and best practices


• Step up and lead when the Service Manager is unavailable

Qualifications:

• Minimum 3 years of experience in an automotive dealership service department


• Proven understanding of service department KPIs (ELR, hours per RO, CSI, etc.)


• Strong customer service skills with a people-first mentality


• High energy, self-motivated, and “whatever-it-takes” attitude


• Excellent communication, organizational, and leadership skills


• Experience with DMS systems (e.g., Dealertrack, CDK, Reynolds & Reynolds) preferred


• Bilingual a plus, but not required

What We Offer:

• Competitive pay plan (salary + performance bonuses)


• Health, dental, and vision benefits


• 401(k) retirement plan


• Paid time off and holidays


• Supportive and high-performance team culture


• Opportunity for career growth and advancement

Apply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care.

We are an equal opportunity employer and value diversity in our workplace.