Automotive Service Advisor; Full Time, with GM Experience

We’re Hiring: Automotive Service Advisor (Full-Time) – GM Experience Required
Hawkins Chevrolet | Danville, PA

You’re not just selling service — you’re building trust.
If you know what HPRO, CSI, and gross profit per RO mean — and more importantly, how to move those numbers — then you might be exactly who we’re looking for.

Who We Are:
At Hawkins Chevrolet, we don’t settle for average. Our service team is driven, accountable, and customer-obsessed. We vacuum the driver’s side and clean the glass — not for brownie points, but because details matter. Our mission? Simple: Fix it right. Own the experience. Earn the return visit.

What You’ll Do (If You’re Good):

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  Own the lane — greet every customer like they’re your #1

  
  


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  Build trust by listening, explaining, and never overselling

  
  


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  Write accurate ROs that keep techs productive and customers happy

  
  


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  Collaborate with the shop to move ROs through with urgency and quality

  
  


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  Manage your metrics: HPRO, gross profit, RO count, and hours sold

  
  


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  Make follow-up calls that show we care — not just close the loop

  
  


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  Keep your desk and your attitude clean, organized, and dialed-in

  
  

What You Bring to the Table:

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  At least 1 year of experience as an automotive service advisor

  
  


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  GM experience preferred — not required, but you'll ramp up faster

  
  


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  You can walk the walk with RO metrics and CSI

  
  


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  You know your way around X-Time, Dealertrack, or you learn fast

  
  


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  You’re calm under pressure, fast on your feet, and never leave a customer hanging

  
  


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  You want to grow, earn, and lead in a team that doesn’t do drama or excuses

  
  

What’s In It For You:

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  Competitive pay based on experience (we pay for performance)

  
  


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  Health, dental, and vision insurance

  
  


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  401(k) with employer match

  
  


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  Paid vacation, holidays, and training

  
  


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  Deep discounts on vehicles, service, and parts

  
  


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  A team that’s more like a crew — where results get noticed

  
  

Ready to Level Up?
Send your resume and a short cover letter that shows us who you are to:
[email protected]

Let’s see if you’re the next top performer in our drive lane.