Automotive Service Advisor - Grand Rapids, MI

Automotive Service Advisor / Service Writer

• Location: Grand Rapids, MI and Surrounding Area
• $55,000 - $85,000 YEARLY - Hourly Pay + Monthly Performance Opportunities

Quick Apply — takes less than 5 minutes

Confidential interviews available for currently employed candidates

________________________________________

Help Customers Feel Confident About Their Vehicle Care

We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable.

At GreatWater, we combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly.

If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you.

________________________________________

What You’ll Do:

As a Service Advisor, you’ll serve as the primary connection between our customers and the technician team.

Our team believes no task is too small when it comes to helping customers and supporting the shop.

________________________________________

Why Work With Us:

At GreatWater, we believe in honest service, quality workmanship, and taking care of people.

Our shops combine the close-knit culture of a neighborhood repair shop with the resources and support of a larger organization.

Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience.

________________________________________

What We Offer:

• Competitive hourly pay
• Paid training and skill development
• Modern tools and equipment
• Supportive team environment
• Career advancement opportunities
• Stable workflow and professional shop environment

________________________________________

Employee Benefits Highlights

Benefits begin the date of hire, except for 401(k) eligibility after 90 days.

• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement

________________________________________

Work Environment

This role operates within a professional automotive repair shop environment and requires the ability to:

• Stand for extended periods
• Lift up to 50 pounds when needed
• Drive vehicles for testing or operational purposes
• Work in a fast-paced environment with customer interaction
• Use standard office equipment such as computers, phones, and shop software

________________________________________

Apply Today

If you’re ready to grow your automotive career with a team that values integrity, teamwork, and exceptional customer service, we’d love to meet you.

Apply today — it takes less than 5 minutes.

• Confidential interviews available for currently employed candidates

Key responsibilities include:

• Greet customers warmly and provide a friendly, professional experience
• Answer incoming calls promptly and assist customers with service questions
• Sell recommended maintenance and repair services
• Enter and track customer and vehicle information in shop management software
• Tag vehicles and document service needs upon arrival
• Build repair estimates and communicate recommendations clearly
• Obtain customer authorization for repairs
• Work closely with technicians to review inspection results and service recommendations
• Assign work orders based on technician availability and skill level
• Track vehicle progress and maintain clear notes in work orders
• Notify customers when vehicles are ready and arrange payment and vehicle pickup
• Perform occasional vehicle road tests
• Assist with general shop operations when needed to support workflow

What We’re Looking For:

• 1+ year Service Advisor / Service Writer experience preferred
• 1+ year sales experience or demonstrated ability to sell services
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Comfortable using computer systems and shop management software
• Basic mechanical knowledge is a plus
• High school diploma or GED required
• Valid driver’s license with acceptable driving record