Job Description - Automotive Service Advisor - Group 1 Chrysler Dodge Jeep Ram Denton
About Us
Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
The Service Advisor at Group 1 Chrysler Dodge Jeep Ram Denton serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service, ensuring accurate vehicle diagnostics communication, and coordinating timely and efficient repairs. The Service Advisor plays a key role in maintaining customer satisfaction, retention, and driving service department revenue within a fast-paced automotive dealership environment.
Responsibilities
Greet customers promptly and professionally, establishing strong rapport and trust
Consult with customers to understand vehicle concerns and document service needs accurately
Recommend maintenance and repair services based on vehicle inspection results and manufacturer guidelines
Provide clear explanations of recommended services, timelines, and cost estimates
Prepare and manage repair orders in dealership systems
Coordinate with technicians to ensure efficient workflow and timely completion of repairs
Monitor repair progress and proactively communicate updates to customers
Ensure all work is completed to customer satisfaction before vehicle delivery
Upsell additional products and services when appropriate
Handle customer concerns or complaints with professionalism and urgency
Maintain knowledge of Chrysler, Dodge, Jeep, and Ram service standards and warranty processes
Follow all company policies, safety guidelines, and manufacturer procedures
Qualifications
Automotive Service Advisor Experience
CDK Experience Preferred
Ability to Multitask a Must
Team Player is a Necessity
Positive & Friendly Attitude
Interpersonal Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver’s License
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
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