Automotive Service Advisor (Honda Dealership)

We are searching for Automotive Service Advisors with enthusiasm to join our dynamic Honda service team in Concord, NC - An award-winning Hendrick Automotive Group Dealership located just minutes from I-85 and Charlotte Motor Speedway!

Job Summary:

In this role, you will serve as the vital link between customers and our technicians, ensuring a seamless and positive experience from start to finish. Your expertise in Honda vehicles and automotive diagnostics will help drive customer satisfaction and loyalty while supporting our dealership’s commitment to excellence. If you thrive in a fast-paced environment and have a knack for understanding vehicle needs, this position offers an exciting opportunity to accelerate your career in the automotive industry!

Location:

Honda of Concord, 7650 Bruton Smith Blvd., Concord, NC 28027.

Benefits:

• Rewarding performance-based pay plans and bonuses

• Service Advisor Onboarding Program

• 401(k) Retirement Plan with Company Match

• Largest privately owned auto group in the country, GREAT career growth potential

• Paid Medical - NO COST Employee Healthcare and Prescription Plan

• Generous paid time off/vacation and sick days

• Basic Life Insurance

• NO COST Employee Assistance Program

• Employee Discounts

• 100% Paid Manufacturer Training

• Comprehensive employee recognition/rewards programs

• Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award

• Successful Team approach with Doing Business the Right Way Focus

Apply Now to build your career with one of the largest, most successful privately held dealership groups in the USA!

Pay Range:
$60,000 - $150,000 per year (commission pay structure based on job performance) - Top Performers earning $90k plus!

Job Responsibilities:

• Greet customers warmly and listen carefully to their vehicle concerns to accurately document service needs.

• Provide detailed explanations of recommended repairs and maintenance services, including oil changes, tire services, brake repair, suspension, transmissions, and more

• Prepare accurate auto estimates using dealership systems and communicate costs clearly to customers.

• Coordinate with technicians to prioritize repairs and ensure timely completion of services.

• Upsell additional services or maintenance based on customer needs while maintaining transparency and integrity.

• Process payments efficiently while maintaining accurate financial records.

• Maintain ongoing communication with customers regarding repair status, additional recommendations, and vehicle readiness.

• Promote dealership services proactively to maximize customer satisfaction and retention through effective sales techniques.

• Ensure all service documentation complies with company policies and industry standards.

• Collaborate with the parts department to order necessary components promptly for repairs or maintenance tasks.

• Stay informed about the latest automotive technologies and repair procedures to provide expert advice.

Pre-Qualifications:

• Valid Driver's License.

• College Degree, Vocational/Trade Certificate, High School Diploma, or equivalent.

• Satisfactory work experience in a competitive environment, sales experience is a plus.

Essential Skills:

• Familiarity with CRM software and/or Dealership Management Systems (DMS) such as Reynolds & Reynolds is a plus.

• Excellent customer service skills with the ability to communicate technical information clearly and professionally.

• Ability to upsell products while maintaining honesty and transparency with customers.

• Ability to process payments accurately and responsibly.

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Candidates must be able to work Full-Time hours on a consistent basis. Scheduled shifts are typically 5-days per week, rotating weekends included, and holidays (business hours Monday - Saturday).

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. 

Hendrick Automotive Group's Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another, we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

If you're ready to accelerate your career with us, we invite you to apply today and become part of our winning team at Hendrick Automotive Group!

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.