Automotive Service Advisor/ Writer

Description

Why Space City Toyota
If you’re looking to launch a sales career where you control your financial success, look no further than Space City Toyota—part of the award-winning Vaughan Automotive group. We’re committed to creating a world-class experience for our guests and a supportive, respectful environment for our team. Your voice matters here, and your growth is our priority.

Why Vaughan Automotive
Vaughan Automotive is an award-winning automotive group with a relentless dedication to our people and the communities we serve. We believe in treating every team member with dignity and respect while fostering a workplace where ideas are valued and impact is encouraged.

Vaughan Automotive is different by design—see why at www.goteamva.com.

Requirements

• Ensure that customers receive prompt, courteous, and effective service
• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk-around and MPI (multipoint inspection) 
• Drive the sale of technicians' time to meet the department's sales forecast
• Consult with the customer on applicable service specials
• Prioritize required services, and be prepared to provide options upon request
• Document declines for services and ask for follow-up on future service visits
• Establish and maintain a close relationship with the customer
• Keep customers informed on completion times and service expenses
• Remain involved with the delivery of the vehicle to the customer upon completion
• Ensure the customer has a positive dealership experience
• MOST IMPORTANTLY - Spend quality time building a relationship with the customer

As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.

• Minimum of one year of experience as an automotive service advisor
• Toyota experience preferred but not required
• Must have computer proficiency
• Exemplary customer service
• Proven KPI performance