Automotive Service Advisor / Writer Manager

Buckeye Complete Auto Care |  Westerville, OH

Position Overview

Buckeye Complete Auto Care is hiring an Automotive Service Advisor / Writer Manager for a high-performing advisor who is ready to step into leadership.

This role is ideal for a proven Service Advisor who already excels at customer communication, sales, and follow-through and wants to take the next step into managing people, process, and performance inside a busy automotive repair shop.

This is a hands-on leadership role. You will work with customers daily while helping lead the front-of-house team.

Key Responsibilities

• Advise customers on vehicle service and repairs with clarity and integrity


• Lead front counter operations in a fast-paced automotive repair shop


• Coach and support service advisors on communication, sales, and process


• Own customer experience from initial call through vehicle pickup


• Partner with the Operations Manager to execute shop systems and standards


• Ensure consistent customer service and sales execution

What You Own

• Store-level customer experience


• Front-of-house sales execution


• Advisor standards, training, and accountability


• Process consistency and follow-through


• Protecting Buckeye’s reputation and culture

You are not responsible for technician inspection timing or building pricing matrices. This role is focused on leadership, communication, and execution.

Compensation & Growth

• Total Compensation Range: $75,000–$105,000+ annually


• Structure: 60% salary / 40% performance-based


• Performance tied to gross profit and overall store health


• Designed for long-term growth, not short-term pressure

Qualifications

• Automotive Service Advisor experience required


• Strong customer service and sales skills


• Comfortable coaching peers and leading by example


• High accountability and ownership mindset


• Ability to stay calm and clear under pressure

About Buckeye Complete Auto Care

Buckeye Complete Auto Care is a family-owned, multi-location automotive repair company built on integrity, systems, and people development.

We believe Cars = Freedom, and our job is to protect that freedom for every customer while creating a workplace where leaders can grow.