Automotive Service Advisor / Writer | Weekends Off | Maumelle

Christian Brothers Automotive 

Benefits:

• Up to $65,000+ per year working Monday through Friday from 7:00am – 6:00pm.
• EVERY WEEKEND off to spend with your friends or family!
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Time Off & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• High Volume and Modern Shop
• On-Going Training & Career Advancement
• Real-time Automotive Technical Support
• Employee Appreciation Events
• Chaplain Care Support Available
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Title:

Automotive Service Advisor / Writer

Location:  

12701 Maumelle Blvd, Maumelle, 72113 

Job Overview:

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.  We are equipped with state-of-the-art software, dealer-level diagnostic equipment and our own in-house technical support and training.

At Christian Brothers Automotive Maumelle you don't have to worry about difficult work situations, verbal abuse, dark dingy work areas, working weekends or other problems that don't let you enjoy your work!  We have a fun culture of team members that really enjoy working here….heck, the owner (me) even cooks homemade pancakes once in a while for the team!

If you are a Dealership Service Writer we welcome the opportunity to visit with you!

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications:

• 5+ years of experience as a Service Advisor or similar customer sales and service role.
• We prefer someone with experience in the automotive field but being able to communicate with customers and provide a fun customer experience is the most important quality.
• Capable of communicating technician findings with your guests.
• Ability to multi-task.
• Aptitude for learning additional skills and processes.
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.