Automotive Service Advisor/Assistant Manager

Automotive Service Advisor/Assistant Manager

Jim Barnard Chevrolet is looking for an Automotive Service Advisor/Assistant Manager to join our family.  This is a rare opportunity for the right individual to continue our reputation for providing excellent customer service to our valued customers.

What We Offer:

• Family Owned & Operated for over 53 Years.


• Health & Prescription Drug Insurance


• Dental & Vision Insurance


• Short-term Disability Insurance


• AFLAC Supplemental Insurance


• Life Insurance


• Paid Time Off (Sick, Personal & Vacation)


• Paid Holidays


• Paid Training


• 401(k) Retirement Plan with Company Match


• Uniforms & Cleaning Provided


• Vehicle Purchase Discount


• Excellent Dealership Reputation


• Family Focused


• Very High Customer Retention % = Loyal Repeat Customers

Responsibilities:

• Provide prompt, courteous & effective service to our customers.


• Oversee the flow of vehicles in our service drive lane.


• Greet customers enthusiastically & with a smile upon their arrival.


• Verify the customer’s contact information and update as needed.


• Listen to the customer & document their vehicle service request(s).


• Review the vehicle’s service history with the customer.


• Verify that all factory recalls have been completed & advise customers.


• Review the factory recommended maintenance schedule with the customer.


• Visually inspect customer’s vehicle in the service drive lane.


• Advise the customer of any additional recommended services.


• Document any existing vehicle damage prior to entry into the shop.


• Review all requested & any declined vehicle services with the customer.


• Provide customer with an expected completion time.


• Print a service work order documenting all items discussed, including promised time, any declined services, and/or existing vehicle damage.


• Assign work orders to the appropriate technician.


• Monitor the technicians progress and update the customer with status.


• Obtain customer approval to repair as needed.


• Document all services performed on the work repair order.


• Inspect final repairs for quality control and customer satisfaction.


• Review all work performed with the customer and advise of final cost.


• Complete & print a final customer service repair invoice.


• Contact customers when their vehicle service has been completed.


• Maintain integrity and the company’s quality standards of excellence.


• Assist the Service Manager with other duties as needed. 

Skills and Specifications:

• Organized and friendly personality


• Demonstrate ability to manage others.


• Good time management skills.


• Fantastic communication skills


• Professional, well-groomed personal appearance


• Attention to detail.


• Ability to understand the needs and wants of the customer.


• ASE certifications are a plus.


• Strong teamwork skills.


• Willing to submit to a drug screen & background check.


• Clean & valid driver's license.

Since opening in 1972, Jim Barnard Chevrolet has become a trusted Chevrolet dealership in Churchville. With one of the highest customer retention percentages in the area, and a loyal customer base, we know that our sales and service teams are contributing to this effort. We are looking for motivated and hard-working individuals to join our team and continue to provide excellent customer service and create customers for life.