Automotive Service Advisors

Service Advisor responsibilities

• Greeting customers promptly


• Obtaining customer and vehicle information


• Clearly reporting all vehicle symptoms as described by the customer


• Determining and recommending needed maintenance base on age, mileage and history of vehicle


• Prepare a complete and accurate estimate of cost for labor and parts


• Establish follow up time


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Verifying that the final invoice reconciles with the work performed on the repair order


• Explaining all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role


• ADP experience is preferred but not required


• Positive attitude


• High volume mentality


• CSI focused


• Required experience:


• Service Advisor, Dealership, Automotive Knowledge: 1 year