Are you ready to get your career in gear? Growing automotive retail center is hiring Assistant Managers and Manager Trainees. Candidate must be honest, outgoing, career oriented, and ready to deliver outstanding customer service!! Retail/Sales experience a plus.5 day work week, benefits, great base pay plus monthly bonus and spiffs!
The Assistant Manager‘s primary responsibility is to work with the customers as they enter the shop on identification and resolution of their automobile repair needs.
Responsibilities
· Greet customers and assist them with any inquiries they may have, either by phone or in person.
· Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
· Consult with customer on applicable service specials.
· Prioritize required services, and be prepared to provide options upon request.
· Document declines for services and ask for follow-up on future service considerations
· Keep customer informed on completion times, service expenses, and possible changes.
· Assistant managers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
· Provide concierge support for all owner inquiries, whether phone or in person.
· Spend quality time building relationship with the customer.
· Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
· Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.
About Us
Scott’s Auto Repair is the leading, full-service auto repair and maintenance service shop in Houston, TX. We are family owned and operated, and have been completely dedicated to providing our customers with top quality customer care and automotive repair in Houston and the surrounding local communities since 1986!
Our History – Humble Beginnings
Scott Strait first opened Scott’s Auto Repair in Houston, TX in 1986. Even from a young age, Scott has always had a love of automobiles. He first learned how to fix cars by working in the auto repair shop around the corner from his house. Since getting this first experience, Scott’s passion for automotive repair has grown, and he has kept up with all the advances in auto repair and design.
Scott's Auto Repair began with pretty humble beginnings. Scott first rented a space to run his shop back in 1986. Through hard work, quality craftsmanship and a strong commitment to customer satisfaction, Scott’s Auto Repair began to grow. Today, Scott owns his own 24-bay auto repair facility where, along with his experienced team, he continues to provide above and beyond automotive services.
Our Mission and Promises to You
At Scott’s Auto Repair, our mission is to be the recognized leader and company of choice in providing innovative and cost effective solutions to our customers’ automotive repair and maintenance needs.
Working at Scott's Auto Repair
At Scott’s, we understand that today’s modern vehicles are rolling computer networks that just happen to have wheels and seats. This means nearly half of our work as auto technicians involves computer technology; you are not a parts changer, you are a modern technician.
Scott’s Auto Repair is equipped with the latest and greatest tools and technology. We strive to maintain a warm, personable, and family-friendly atmosphere. Plus, we have a great customer base that brings in plenty of modern vehicles, and we actively listen to employee feedback on ways our operation can improve.
A better question is: Why wouldn’t you want to work here?