Automotive Service and Parts Professional - Career Builder!

We are seeking a Service and Parts Professional to help with our strong customer growth! We are looking for the right person to lead a newly created position that is a blended work role between two departments. This is a full-time position that requires the individual to be on-site. Excellent customer service skills and a winning attitude are a must. This individual will learn parts department basics with being able to lookup and bill out parts. This individual will also close out repair orders and present the vehicle's inspection results to customers. Between customer & employee interactions, this person will also answer inbound calls and make outbound calls. This position requires a customer service mentality, basic accounting skills, and the ability to multi-task in a fast-paced environment. Career advancement is a strong possibility for the right person!  

At Joseph Toyota of Cincinnati, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental


• 401K Plan


• Paid time off and vacation


• Growth opportunities


• Paid Training


• Employee vehicle purchase plans


• Flexible Work Schedule


• Saturday Lunches


• Discounts on products and services

Responsibilities

• Accurately lookup fast-moving automotive parts for our Express Maintenance department - We will train you! 


• Bill parts on Express repair orders and invoice when finished.


• Answer phones and schedule customers for service appointments.


• Make outbound phone calls to generate additional service business.


• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.


• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.


• Assist the managers with various clerical duties as needed.


• Be friendly, professional, courteous and efficient when working with all customers and employees.


• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.

Qualifications

• Able to work in a past-paced environment. 


• Able to walk throughout the day. 


• Have effective communication skills.


• Be friendly with customers and employees. 


• Experience with Microsoft Office suite is a plus.


• Professional personal appearance.