Automotive Service Apointment Representative

WHAT THE WORKER IS LIKE?

The work of the BDC Representative:

 • Is focused on the process of understanding and meeting customer needs. 

 Genuinely customer-oriented and has the ability to readily establish rapport with customers.

• Project a professional company image through telephone interaction and written communication.

• Well developed team member skills.

 • Working knowledge of computerized software systems.

• Well developed customer service and telephone skills.

• Displays energy and enthusiasm in approaching the job.

 • Maintains high level of productivity and self-direction.

 • Upholds organization's goals and values.

 • Posses clear communication skills.

 WHAT THE WORK IS LIKE?

The BDC Representative:

• Work in a fast-paced environment with constant interruptions.

• Schedule new car delivery customers first service appointment.

 • Learn how customers define values and design a personalized contact strategy.

• Multi-channel communication with customer: contact via email, phone and website. 

 • Proactive outbound calls to schedule regular maintenance, recalls and preventive services.

• Respond to inbound customer requests and question.