Automotive Service Appointment Coordinator

Company : Mitchell Buick Gmc

Job Type : Full Time

San Angelo, United States

Job Description - Automotive Service Appointment Coordinator

Scheduling appointments: Customer Follow up

Communicating with customers: Being the first point of contact for service and addressing concerns or complaints

Processing information: Receiving, verifying, and distributing information from inbound and outbound calls

Managing customer databases: Updating and managing customer databases

Cross train with service cashier office. Closing out repair orders and assisting the office if needed.

Service BDC representatives should have the following skills and qualities:

Customer-oriented: Be able to establish rapport with customers and understand their needs

Professional: Project a professional image through written communication and telephone interactions

Maintain a high level of productivity and self-direction

Team-oriented: Have well-developed team member skills

Computer-literate: Have a working knowledge of computerized software systems

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Automotive Service Appointment Coordinator

Job Description - Automotive Service Appointment Coordinator

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