Automotive Service BDC / Cashier - Experienced

Job description

Looking for a highly experienced automotive Service BDC rep to join our amazing service team. Ideal candidate has multiple years of experience in a domestic dealership bdc or appointment coordinator position and comfortable taking automotive repair appointment questions. Must be capable of handling large volume of calls / Primary business site is at 1157 Central Ave North, Kent WA 98032

Pay Range $20-$22 Plus Incentive

Why Work at Bowen Scarff Ford?
• 65 Years providing Excellent Customer Service with a fantastic reputation
• 100% Employee Medical, Dental and Vision Insurance
• Paid Time off
• 401K with up to 3% Match
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

Here is what you will be doing:
• Screen inbound & outbound calls to generate service appointments via phone or internet
• Handle all incoming service calls
• Set service appointments
• Work with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etc
• Handle all incoming service calls
• Set service appointments in appointment system
• Prioritize filling gaps in the current schedule and balancing proper work mix based on store capacity levels per skill level
• Provide outstanding customer service with problem solving skills & product knowledge
• Establishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales results

Here is what you will need:
• High school diploma/GED required
• Enthusiastic and motivated individual seeking an opportunity to be successful
• Engaging personality with strong communication and customer service skills that come across on the phone
• Proficient on multi line phone system & computer software such as Teams, VOIP phone systems, Zoom, Microsoft word, Microsoft excel, Microsoft outlook, and Google.
• Must be organized, detailed oriented, able to multitask, and have great listening skills.
• Previous customer service experience is a huge plus
• Must be submit to pre-employment screening to include criminal background check and drug screening
• High School Diploma/GED is required