Automotive Service Consultant

Fishers, In | Full-Time | Competitive Pay + Benefits

Company Overview:
At Lockhart Cadillac, we’re more than just a dealership — we’re a family-owned luxury Cadillac dealership committed to providing an exceptional service experience with a personal touch. For over 52 years, we’ve built long-term relationships with our customers by combining world-class Cadillac expertise with the warmth and trust of a family business.

As Cadillac continues to lead in innovation, performance, and craftsmanship, we’re growing our service team and looking for a skilled, customer-focused Automotive Service Consultant to help us deliver an unparalleled ownership experience.

What You’ll Do:

• 
  

  Welcome customers in a professional, friendly manner, ensuring a smooth and exceptional service experience.

  
  


• 
  

  Listen attentively to customer concerns and accurately document service requests and vehicle symptoms.

  
  


• 
  

  Clearly explain Cadillac-recommended maintenance, repair options, and cost estimates with transparency and confidence.

  
  


• 
  

  Coordinate with technicians to ensure accurate diagnostics and efficient service completion.

  
  


• 
  

  Maintain proactive communication with customers throughout the service process.

  
  


• 
  

  Recommend additional services to enhance vehicle performance, safety, and longevity.

  
  


• 
  

  Manage repair orders, repair quotes, and scheduling with accuracy and attention to detail.

  
  


• 
  

  Utilize dealership systems and tools effectively to support a seamless service process.

  
  

What We’re Looking For:

• 
  

  Minimum of 2 years previous experience as a Service Advisor/Service Consultant, or in a customer service sales role (luxury or Cadillac experience strongly preferred).

  
  


• 
  

  Strong communication and interpersonal skills with a polished, professional demeanor.

  
  


• 
  

  Solid knowledge of Cadillac, General Motors, and 3rd party warranties/service contracts.

  
  


• 
  

  Familiarity with Cadillac service processes and brand standards is a plus.

  
  


• 
  

  Strong organizational and multitasking abilities in a fast-paced environment.

  
  


• 
  

  Proficiency in Cox Automotive dealership management software (Dealertrack & Xtime).

  
  


• 
  

  A positive attitude, strong work ethic, and commitment to delivering premium customer service.

  
  


• Strong communication and interpersonal skills with a polished, professional demeanor.

Why Join Our Family:

• 
  

  Competitive pay structure with performance-based bonuses

  
  


• 
  

  Comprehensive benefits package (health, dental, vision, PTO, retirement plan)

  
  


• 
  

  Ongoing Cadillac brand training and opportunities for career advancement

  
  


• 
  

  A family-owned culture where employees are valued and respected

  
  


• 
  

  Work with a prestigious luxury brand in a state-of-the-art facility

  
  


• 
  

  Supportive, team-oriented work environment