Automotive Service Department BDC Agent

Are you friendly, organized, and great on the phone? Our busy Service Department Call Center is looking for a Customer Care Representative to join our team! You’ll be the first point of contact for our service customers — helping schedule appointments, confirm visits, and remind customers about upcoming maintenance and recalls.

Responsibilities:

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  Make outbound calls to remind customers of scheduled services, recalls, and upcoming maintenance

  
  


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  Answer inbound calls to schedule and confirm appointments

  
  


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  Verify customer and vehicle information in the dealership’s system

  
  


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  Communicate clearly and professionally with customers and service staff

  
  


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  Follow up after service visits to ensure customer satisfaction

  
  


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  Track and document call results and appointment details accurately

  
  

Preferred Qualifications:

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  Experience with General Motors (GM) dealership operations preferred

  
  


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  Proficiency with CDK Global (ADP) or similar dealership management system

  
  


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  Strong communication and customer service skills

  
  


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  Ability to work efficiently in a fast-paced environment

  
  


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  Prior automotive call center or customer service experience is a plus

  
  

Why Join Us:

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  Competitive hourly pay with bonus potential

  
  


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  Supportive, team-oriented environment

  
  


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  Monday–Friday schedule with limited Saturdays

  
  


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  Opportunity to grow within a well-established GM dealership