Automotive Service Dispatch

Company : Westbrook Honda

Job Type : Full Time

Westbrook, Ct

Number of Applicants

000+

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Job Description - Automotive Service Dispatch

The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.

Key Responsibilities:

Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity

Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met

Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs

Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays

Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times

Documentation: Maintain accurate records of work assignments, job status, and completion times

Customer Focus: Support the service team in delivering timely and high-quality service to customers

Qualifications:

Strong organizational and time-management skills

Ability to balance multiple tasks and priorities in a fast-paced environment

Experience in operations, scheduling, or workflow management preferred; exposure to process improvement or manufacturing principles is a plus

Excellent communication and problem-solving skills

Proficiency with scheduling tools and basic computer applications

High attention to detail and methodical approach to planning

Previous automotive service experience is a plus but not required

Ideal Candidate Profile:

Highly organized and proactive.

Comfortable working in a dynamic environment with frequent changes

CDK experience

Strong interpersonal skills to coordinate between multiple departments

Original job Automotive Service Dispatch posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Automotive Service Dispatch

Job Description - Automotive Service Dispatch

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