We are seeking an experienced and organized Automotive Service Dispatcher to join our fast-paced Ford Service Department. The ideal candidate will be responsible for efficiently coordinating workflow between the service advisors and technicians to ensure timely, accurate, and customer-focused vehicle repairs. This role requires a strong understanding of dealership service operations, technical knowledge of Ford vehicles, and the ability to thrive in a high-volume environment.
Key Responsibilities:
Dispatch Work Orders: Assign repair orders to qualified technicians based on skill level, workload, and availability, while balancing efficiency and quality.
Workflow Management: Monitor progress of repairs and adjust dispatching as needed to maintain productivity and meet promised delivery times.
Communication Hub: Serve as the communication link between service advisors, technicians, and parts department to ensure smooth operations.
Technician Efficiency: Maximize technician productivity by minimizing downtime and ensuring all required parts and information are available before assigning jobs.
Prioritize Work: Effectively prioritize jobs based on urgency, customer appointments, warranty deadlines, and parts availability.
Quality Control Support: Assist in reviewing completed work for accuracy and completeness, ensuring all jobs meet Ford and dealership standards.*
Customer Satisfaction: Contribute to high customer satisfaction by ensuring accurate ETAs and timely completions.
Data Entry & Reporting: Use DMS and Ford-specific software systems (e.g., CDK, Ford OASIS) to manage dispatch logs and service status reports.
Qualifications:
Experience: Minimum 2 years of automotive service dispatching or similar dealership experience (Ford experience preferred).
Technical Knowledge: Strong understanding of vehicle systems, especially Ford platforms, diagnostic processes, and repair workflows.
Software Skills: Proficiency in dealership management systems (DMS), repair scheduling tools, and Microsoft Office; experience with CDK is a plus.
Communication: Excellent verbal and written communication skills with the ability to multitask and prioritize in a high-pressure environment.
Team Player: Collaborative mindset with the ability to work closely with service advisors, technicians, and management.
Problem Solving: Strong organizational and problem-solving skills, with a proactive approach to handling scheduling conflicts or delays.
Physical Requirements:
Ability to work in a fast-paced environment within the service department and shop area.
May be required to stand, walk, and communicate with technicians and advisors for extended periods.
Benefits:
Competitive pay based on experience
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Employee discounts on vehicles, parts, and service
Ongoing training and career development opportunities
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