Automotive Service Dispatcher

Description:

Beyer Volvo Cars Falls Church is hiring a motivated and enthusiastic Service Dispatcher to plan, organize, lead, and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customers. 

Responsibilities – Production Manager:

• Implements and maintains an effective dispatch system.


• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.


• Maintains timely and professional contact with service customers.


• Maintains an organized and up-to-date repair log.


• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.


• Schedules maintenance for service department vehicles and equipment.


• Prepares a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed.


• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.

Requirements – Production Manager:

• Understand and comply with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.


• Assist with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.


• Resume must be uploaded for immediate consideration.


• Must pass background test and drug screening prior to employment!