Automotive Service Dispatcher

Andrews Cadillac is seeking an experienced Dispatcher with Warranty Claim Processing experience to join our Mt. Juliet service team. This role will focus primarily on dispatching responsibilities, with warranty claim processing as needed.

Andrews Transportation Group is a family-owned and operated organization committed to 100% customer satisfaction and team development. With locations in Brentwood and Mt. Juliet, TN, we treat our employees and customers like family. Every team member plays a vital role in our success, and we reward individuals who are motivated, detail-oriented, and passionate about the automotive industry.

Benefits

• Medical, Dental, & Vision Insurance

• Life Insurance 

• 401(k)

• Paid Training & Career Development 

• Paid Holidays

• Employee Discounts on Products & Services

• Work/Life Balance 

• Competitive Pay: Base salary plus monthly commissions and a quarterly bonus opportunity

Responsibilities

Dispatching  

• Schedule shop work to maximize productivity in accordance with dealership policy and Technician skill level

• Prioritize and control all comebacks to ensure prompt and proper resolution 

• Ensure repair orders are accurately documented, including corrections and recorded labor times

• Monitor job status and communicate any changes in time or cost estimates to Service Advisors and/or customers

• Maintain an organized and up-to-date repair log

• Review repair orders for completeness and accuracy before closing

• Open and close repair orders

• Ensure Technicians follow all warranty material disposition procedures

• Coordinate parts needs with the Parts Department and schedule customers promptly upon receipt of special-order parts

• Perform other duties as assigned

Warranty

• Process warranty claims and related paperwork accurately and in a timely manner

• Maintain service records in compliance with company and factory standards 

• Verify factory and distributor claim requirements 

• Reconcile warranty receivables and resubmit rejected claims promptly 

• Follow up on outstanding warranty payments

• Arrange, ship, and track warranty parts returns

• Stay informed on factory recalls and updates

• Perform other duties as assigned

Qualifications 

• Must be at least 18 years of age

• Minimum 1 year of experience in dispatching and warranty processing within an automotive service department

• GM experience required

• Reynolds Ignite experience preferred

• Strong organizational and multitasking skills

• Detail-oriented with excellent follow-through

• Authorized to work in the United States

• Ability to pass a pre-employment background check and drug screening

• Valid Driver’s License required

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.