Automotive Service Dispatcher

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Assign repair orders to technicians based on skill level, experience, certifications, and current workload


• Monitor technician productivity and maintain a balanced workflow


• Prioritize customer waiters, appointments, warranty repairs, and emergency repairs


• Coordinate with Service Advisors regarding repair status and estimated completion times


• Monitor shop capacity and adjust work assignments as needed


•  Ensure repair orders are dispatched accurately and efficiently


• Track technician hours, efficiency, productivity


• Work with the parts department to minimize delays caused by unavailable parts


• Maintain communication between technicians, advisors, and management


• Review repair orders for completeness before dispatching


• Maintain a clean, organized, and safe work environment


• Follow dealership policies and manufacturer guidelines

QUALIFICATIONS:

• High school diploma or GED required


• Previous automotive dealership service experience preferred


• Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable


• Strong understanding of automotive repair processes


• Knowledge of warranty and customer pay repair procedures


• Strong communication and interpersonal abilities


• Ability to work effectively in a fast-paced environment


• Basic computer proficiency and experience with dealer management systems 

BENEFITS:

• Competitive salary


• Medical and dental insurance


• Paid time off


• 401K


• Employee vehicle purchase program


• Paid training and career development opportunities

KEY PERFORMANCE INDICATORS

• Technician Productivity


• Technician efficiency


• Repair order cycle time


• Customer satisfaction


• On-time repair completion


• Effective shop utilization


• Reduced comeback rate


• Warranty compliance