Automotive Service Loaner Representative

Audi Concord is looking for an Automotive Service Loaner Representative, otherwise known as Loaner Agent to join our growing and expanding team! Being part of Sunwise Auto Group is more than just new and used sales, parts, and service. Our team strives to simplify every aspect of buying, owning, and servicing every vehicle. We are proud to sell and service these vehicles and are always seeking qualified, enthusiastic individuals to join our growing team!

We are one of the top three dealers of Northern California! Our progressive approach of transparency has brought this store to the top of its class. Become a part of an award-winning team that offers growth, opportunity, excellent earning potential and leadership that appreciates your drive, skills, and ability! Be part of a dealer group that is both stable and continuing to expand in the Bay Area. We offer a great work environment like no other. Audi Concord is fostered by great leadership, teamwork, and professionalism at all levels.

Our ideal candidate will have a passion for cars while delivering a premium brand experience. Our Loaner Agents have great people skills and are willing to go the extra mile for our customers. They are true ambassadors of our company with their relationship building skills. Jump start your career in the Automotive Industry – with a premium brand, being a part of Sunwise Auto Group would be an excellent opportunity for you!

BENEFITS:

• High volume shop


• Professional, fun, and friendly work environment with supportive management


• PTO and Paid Holidays


• Excellent benefits package including medical, dental, & vision


• Opportunities for career growth and advancement


• Paid Life Insurance


• Flexible Spending Accounts


• 401K and employer match


• Employee discounts on vehicle purchases, parts, and service

RESPONSIBILITIES:

• Ensures that loaner vehicles are checked out and returned according to company and third-party policies


• Makes sure that ready and returned vehicles are arranged in showroom, service, or designated area according to company policy


• Properly create loaner vehicle agreements ensuring that clients provide driver’s license, insurance, and credit card


• Effectively communicate information to service advisors, technicians, porters, and management


• Provide a seamless handoff of the loaner vehicle to the client explaining the walkaround sheet, the vehicle itself and what is expected upon their return to the dealership


• Create repair orders to charge clients for toll road violations, parking tickets, or damage to the vehicle


• Daily check on existing inventory for compliance of our standards such as full tank of gas, cleanliness of vehicle and mileage


• Check in vehicles as they come in from clients by going over vehicle for possible damage, excessive miles, cleanliness, and fuel levels


• Files documentation with insurance or state or federal agency and in accordance with company policies


• Ensure returned vehicles are washed, fueled, and ready to go for future clients


• Maintain and adhere to rental policies and procedures

QUALIFICATIONS:

• Exceptional customer service and communication skills


• Experience at a rental car facility a plus


• Experience at an automotive dealership a plus


• Ability to drive manual a plus


• Valid driver’s license

COMPENSATION:

The Loaner Agent Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $18.00 and $21.00.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

• This position pays hourly, plus monthly bonus. The hourly rate depends on experience. Estimated annual pay range is $37,440-$48,000.

We are a drug free environment. As part of our hiring process, we conduct a post-offer background check and drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.