Automotive Service Manager

Location: Tacoma Metro
Job Type: Full-time
Reports to: Director of Fixed Operations
Compensation: $120,000 – $192,000/annually per manufacturer line (based on performance and experience)

Drive Real Impact. Lead with Purpose. Grow with Us. 

At Larson Automotive Group, we don’t just service vehicles—we build lasting relationships and deliver outstanding customer experiences. We're looking for a forward-thinking, performance-driven Automotive Service Manager to lead one of our high-performing service departments.

This is more than a leadership role. It’s a chance to shape team culture, drive innovation, and be a catalyst for operational excellence in a company that values its people as much as its performance.

Why Choose the Larson Family

• Competitive Pay with Growth Potential: Your performance drives your earnings—no cap 
• Modern Work Culture: We value autonomy, innovation, and team support. You'll have the tools and flexibility to lead your way.
• Career Advancement: We believe in promoting from within. Your next step could be Fixed Ops Director or beyond.
• Strong Reputation: Join a respected, family-owned dealership group with deep community roots and high standards.

What You'll Do

• Lead and Inspire: Mentor and develop a team of skilled technicians and service advisors to deliver top-tier service and consistent results.
• Elevate the Experience: Ensure every customer interaction reflects our commitment to transparency, trust, and excellence.
• Streamline Operations: Oversee day-to-day service operations with a focus on efficiency, quality, and compliance.
• Drive Results: Own service metrics, performance benchmarks, and profitability goals. Track KPIs, identify trends, and act quickly to optimize.
• Cross-Functional Collaboration: Partner with parts, sales, and leadership to maintain cohesive operations across the dealership.
• Financial Management: Set and manage budgets, control costs, and find smart ways to boost revenue without compromising service quality.
• Champion Safety & Compliance: Uphold workplace safety standards and ensure all regulatory requirements are met.

What you Bring

• Proven success as a Service Manager or high-level Service Advisor in a dealership environment
• Strong leadership, coaching, and team-building skills
• Excellent understanding of dealership operations, DMS systems, and manufacturer service processes
• Ability to interpret financial reports and manage department profitability
• Strong communication and customer service instincts
• A growth mindset, adaptability, and a passion for the automotive industry

Larson Automotive Benefits:

Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment, including a $0 cost plan for employees.

Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage. 

Company-Paid Life & AD&D Insurance:

                  o $10,000 in life insurance

                  o $40,000 in AD&D insurance for all benefits-eligible employees

Additional Coverage Options:

                  o Supplemental Life and AD&D

                  o Long-Term Disability (LTD)

                  o Accident Insurance

                  o Hospital Indemnity

                  o Pet Insurance

Wellness & Support Programs

Employee Assistance Program (EAP): A confidential, no-cost program offering support for:

                  o Mental health and emotional well-being

                  o Substance abuse

                  o Financial and legal challenges

                  o Family and relationship concerns

KOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.

Retirement Planning

401(k) with Company Match:

                  o Eligible after 60 days of employment (age 21+).

                  o Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years.

                  o Company match: 50% of the first 4% contributed.

                  o Optional flat-dollar and ROTH contributions available.

                  o Employees can opt out at any time.

Time Off & Holidays

Paid Time Off (PTO):

                  o Accrual begins on your first day.

                  o Eligible to use after 90 days of employment.

                  o Accrual schedule:

                           0–2 years: 1 hour per 40 hours worked

                           3–10 years: 1.53 hours per 40 hours worked

                           10+ years: 2.30 hours per 40 hours worked

Paid Holidays: Hourly employees receive six paid holidays per year.

Employee Perks

Employee Vehicle Purchase Program: Access exclusive pricing on all brands we offer. Contact your dealership’s General Manager to learn more.

We are committed to supporting our employees with the resources they need to thrive—personally and professionally. Join Larson Automotive Group and build a rewarding future with a team that invests in your success.

• Proven track record in a high-octane automotive service management role.
• Leadership skills that could turn rush hour traffic into a parade.
• Customer service finesse that could turn a lemon into lemonade (or at least make the lemon smile).
• Communication skills so smooth, you could sell snow tires to a desert dweller.
• Automotive systems mastery – you eat complex diagnostics for breakfast.
• Financial wizardry – you're like the Houdini of budget management.
• Rapid decision-maker and creative problem solver – you're like MacGyver in a mechanic's overalls.
• Fluent in the language of industry regulations and safety protocols.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.