Automotive Service Manager

New Bern Auto Group is seeking an experienced leader for our Service Manager Position. This is a great position for an an experienced Service Advisor, Shop Foreman, Shop Dispatcher or experienced Service Manager. 

What We Offer:

• Competitive Pay Plan (Salary Plus Commission) 


• Medical, Dental, Vision, Life


• 401k


• Ongoing training and education through the manufacturer and management team


• Family-oriented and genuinely friendly work environment


• Employee vehicle purchase and service discounts

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.


• Communication with customers, employees, coworkers and vendors 


• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.


• Managing shop Flow and keeps the shop productive


• Productivity Reporting 


• Keeps abreast of new products, features, accessories and attend product training as required.


• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.


• Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization, etc.


• Must have warranty work completed, submitted & paid in a timely manner.


• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• A minimum of 2 years of experience as a Service Manager is required or 5 years as a Service Advisor 


• Strong focus on providing excellent customer service


• Driver's License


• Background Screening

No phone calls. Please submit qualifications online.