Automotive Service Manager

A service manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers

Job Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.


• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.


• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.


• Monitor flow of internal and customer paid RO’s

• Ensure efficient use of shop time


• Determine and recommend needed maintenance based on age, mileage, and vehicle history


• Prepare complete and accurate estimates of cost for labor and parts


• Establish follow-up time


• Monitor the progress of each vehicle throughout the day, updating customers frequently


• Verify that final invoice reconciles with work performed on the repair order


• Explain all completed work and charges to customers

Job Requirements:

• Minimum of 3-4 years of experience in a service manager role


• Ability to work hard with limited supervision


• Must be able to manage in a fast-paced work environment


• Knowledge of automobiles


• Positive attitude


• High-volume mentality

Job Type: Full-time

Job Type: Full-time

Day range:

• Monday to Friday


• Weekends as needed

License/Certification:

• Driver's License (Required)