Automotive Service Manager

Morristown Nissan is seeking a dedicated and experienced Automotive Service Manager to lead our service department in Morristown, TN. The ideal candidate will have a passion for customer service, strong leadership skills, and a solid understanding of automotive repair and maintenance. This role is crucial in ensuring that our customers receive exceptional service and that our service team operates efficiently and effectively.

Responsibilities

• Manage and oversee all daily operations of the automotive service department.


• Ensure excellent customer service and maintain positive customer relationships.


• Supervise, train, and motivate service team members to achieve departmental goals.


• Monitor service quality and adherence to safety and compliance standards.


• Coordinate with parts and sales departments to optimize workflow and customer satisfaction.


• Develop and implement processes to improve service efficiency and profitability.


• Handle customer concerns and resolve issues promptly and professionally.

Requirements

• Proven experience in automotive service management.


• Strong leadership and team management skills.


• Excellent communication and interpersonal abilities.


• Knowledge of automotive repair procedures, tools, and parts.


• Ability to work in a fast-paced environment while maintaining high-quality service.


• Proficiency with service management software and related technology is a plus.


• Valid driver’s license and suitable for local commuting in Morristown, TN.

Benefits

• Competitive compensation package.


• Opportunities for professional development and growth.


• Supportive work environment.


• Employee discounts on services and parts.


• Health and wellness benefits (details available upon application).

About the Company

Morristown Nissan is a leading automotive dealership located in Morristown, TN, committed to providing top-quality vehicles and exceptional customer experiences. Our dedicated team focuses on integrity, professionalism, and community involvement. Join us and be part of a company that values its employees and strives for continuous improvement within the automotive industry.

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