Automotive Service Manager

We are seeking an experienced and motivated Automotive Service Manager to lead our dealership’s service department. This role is on-site at 850 Broadmeadow Rd, Rantoul IL, 61866.

This leadership role is responsible for overseeing daily service operations, driving customer satisfaction, developing the service team, and ensuring profitability and efficiency. The ideal candidate has a strong background in dealership service management, proven leadership skills, and hands-on experience with multi-franchise service operations. This is an excellent opportunity to join a stable, family-owned dealership with long-term growth potential.

Key Responsibilities

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  Manage day-to-day operations of the service department, including scheduling, workflow, and technician productivity

  
  


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  Lead, coach, and develop service advisors and technicians to maximize performance and customer satisfaction

  
  


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  Oversee all warranty administration processes, ensuring compliance with manufacturer requirements and maximizing warranty recovery

  
  


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  Monitor and improve service department KPIs, including CSI, effective labor rate, hours per RO, and gross profit

  
  


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  Handle escalated customer concerns and ensure timely, professional resolution

  
  


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  Control department expenses, labor hours, and parts inventory to support profitability

  
  


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  Maintain accurate service records, reports, and customer communications

  
  


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  Collaborate with parts, sales, and office departments to ensure seamless dealership operations

  
  


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  Enforce safety standards, dealership policies, and OEM procedures

  
  


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  Promote a culture of accountability, professionalism, and continuous improvement

  
  

Qualifications

• On-site employment at 850 Broadmeadow Rd, Rantoul IL, 61866


• High school diploma or equivalent required; post-secondary education preferred


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  Previous experience as an Automotive Service Manager or Senior Service Dept. role required

  
  


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  Ford and/or Stellantis dealership experience required

  
  


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  Proven success managing service department operations in a dealership environment

  
  


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  Strong understanding of automotive repair processes, service workflows, and warranty procedures

  
  


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  Proficiency with dealership management systems (DMS) such as Autosoft, CDK, Reynolds & Reynolds, AutoMate, Xtime, or GuestXP

  
  


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  Excellent leadership, communication, and organizational skills

  
  


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  Ability to analyze reports, manage KPIs, and drive performance improvements

  
  


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  Valid U.S. driver’s license with an acceptable driving record

  
  

Benefits

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  Health, medical, and dental insurance

  
  


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  401(k) retirement plan

  
  


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  Paid time off and paid vacation

  
  


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  Employee vehicle purchase and service discounts

  
  


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  Paid training and professional development

  
  


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  Long-term job security with a family-owned dealership

  
  


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  Growth and advancement opportunities

  
  


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  Top Tech+ member dealership

  
  


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  Positive, professional, and team-oriented work environment

  
  

Shields Ford is an Equal Opportunity Employer. We are committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.