Automotive Service Manager

AUTOMOTIVE
SERVICE MANAGER - HARR MOTORS

Lead
People. Elevate the Customer Experience. Build the Next Chapter.

The
Service Manager leads the daily operations of the Service Department, develops
a high-performing team, delivers an exceptional ownership experience, and
drives sustainable profitability. This role is ideal for a proven automotive
leader who values integrity over excuses, accountability over blame, solutions
over problems, and people over ego.

Success
will be measured not only by financial performance, but also by customer
loyalty, employee engagement, operational discipline, and the culture created
within the department.

What
You Will Lead

• Lead,
  coach, and develop service advisors, technicians, dispatchers, and support
  staff.
  
• Create
  a customer-first culture focused on trust, communication, and an outstanding
  ownership experience.
  
• Manage
  workflow, scheduling, repair quality, cycle time, and technician utilization to
  ensure work is completed accurately and efficiently.
  
• Monitor
  department performance, including labor sales, gross profit, effective labor
  rate, productivity, expenses, and overall profitability.
  
• Review
  key performance indicators daily and implement clear action plans to improve
  results.
  
• Establish
  expectations and hold team members accountable for performance, attendance,
  professionalism, safety, and ethical conduct.
  
• Resolve
  customer concerns promptly and professionally while protecting long-term
  relationships.
  
• Recruit,
  hire, onboard, train, mentor, and evaluate department personnel.
  
• Partner
  closely with Parts, Sales, and the Business Office to create seamless
  dealership operations.
  
• Maintain
  compliance with manufacturer standards, warranty policies, safety regulations,
  and dealership procedures.
  
• Promote
  continuous improvement through regular coaching, performance reviews,
  recognition, and process refinement.
  

Requirements

What
We Are Looking For

• Minimum
  of five years of automotive service management experience.
  
• Demonstrated
  ability to lead teams, improve customer satisfaction, and grow departmental
  profitability.
  
• Strong
  knowledge of dealership management systems, manufacturer processes, warranty
  requirements, and service operations.
  
• Ability
  to analyze financial statements, operating reports, and performance metrics and
  translate them into action.
  
• Excellent
  communication, coaching, decision-making, and conflict-resolution skills.
  
• A
  high level of integrity, professionalism, accountability, organization, and
  adaptability.
  

We
do not expect perfection. We expect ownership. We are looking for someone who
learns from mistakes, takes responsibility, recognizes strong performance,
addresses concerns promptly, and continually strives to improve the team and
the customer experience.

• Customers
  consistently receive an exceptional, transparent service experience.
  
• Employees
  understand expectations and are coached and held accountable fairly and
  consistently.
  
• The
  department meets or exceeds its financial and operational goals.
  
• Team
  members feel supported, challenged, recognized, and motivated to improve.
  
• The
  Service Department operates efficiently with a positive, solution-focused
  culture.
  

You
may be the right fit if you believe people deserve honesty, customers deserve
excellence, and teams perform best when expectations are clear and
accountability is consistent. You enjoy coaching others, solving problems,
celebrating wins, taking ownership when things do not go as planned, and
building a department people are proud to be part of.