Automotive Service Manager CDJR

Baker CDJR Big Rapids

Baker Auto Group is one of the region's premier auto groups, serving communities throughout western Michigan.  We currently have a terrific opportunity for a qualified Service Manager at our CDJR store in Big Rapids, MI.  If you have a proven track record of maximizing Technician proficiency and customer satisfaction, all while driving additional gross profit, your next job awaits!  This is a full-time, salaried position with performance bonus.

What the right candidate brings to the table:

• You’ve done this job before.  You have the playbook and you know how to execute.


• You are not the person needing the training, you are the person doing the training.


• You know how to recruit, staff and motivate every person in the department.

Job Responsibilities:

• Creates a world class customer experience by developing a top-tier Advisor team.


• Maximizes Technician proficiency by ensuring work flows smoothly through the shop.


• Hires, trains and manages department team members.


• Maintains service pricing and computer system parameters.


• Understands and ensures compliance with the manufacturer warranty and policy & procedures.


• Controls areas of waste; keeps receivables, unapplied time and policy expense within guides.


• Oversees shop maintenance and upkeep.


• Ensures the department and personnel remain compliant with company, factory and government policy and regulations.

Skills & Qualifications:

• 10 years of experience in the retail automotive service and parts business


• 5 years of experience as a Service Manager/Director.


• Experience with CDJR and CDK dealer management system are a plus.


• A current valid driver’s license is required


• High School Diploma or equivalent; College degree is preferred.

Benefits Include:

• Health, dental, life and vision insurance


• 401(k)


• Paid Time-Off


• Continued professional development


• M-F work schedule