Automotive Service Manager (Lemont)

*PLEASE READ REQUIREMENTS TO QUALIFY FOR THIS POSITION BEFORE APPLYING*

Position Purpose:

To ensure customers receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment.

• Assist Area Manager in day to day management duties.


• Manage daily store operation. 


• Resolve customer issues/ concerns.


• Understand and comply with OSHA and EPA standards.


• Ensure employees perform required procedures and follow all policies as outlined by the company. 


• Ensure equipment and facilities are maintained.


• Handle personnel issues in absence of Area Manager in a professional manner.


• Ensure the store is opened and closed promptly.


• Counsel employees in absence of Area Manager, as needed.


• Follow all policies and procedures as outlined in the Employee Handbook.


• Assist Area Manager in training, leading and developing employees in accordance with company guidelines.


• Assist management team in upholding store image and brand standards.


• Other duties as requested or assigned.

Job Competencies:

• Customer service skills to manage the customer’s experience and difficult customer situations.


• Ethics and integrity to treat others with respect.


• Basic computer skills to enter customer and vehicle information correctly.


• Cash handling skills.


• Supervisory skills

Required Work Experience:   (Required to be considered for this position)

• Previous automotive shop management preferred. 


• Previous service advisor/ writer experience required. 

Education:

• High school diploma or a GED 


• Automotive technical school or equivalent experience preferred.