Automotive Service Manager - Mercedes-Benz

We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Mercedes-Benz of New London, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

What we offer:

• Salary plus bonus pay:
• Full Time to include some Saturdays
• PTO and holidays
• Air-conditioned shops and facilities that are always being upgraded
• 401(K) retirement plan with company matching
• Competitive compensation; industry leading pay plan
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service

Qualifications:

• A minimum of 3 years of experience as a service manager required
• High school diploma or higher education
• Valid driver’s license and clean driving record

Responsibilities:

• Assist customers in servicing, repairing and explaining each service needed
• Understand customers - match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department including an annual operating budget.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

At Ciocca Mercedes-Benz of New London, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.