Automotive Service Scheduler

Firkins Chrysler Jeep Dodge Ram is looking for a friendly, energetic person to join our very busy Service Department

Essential Duties and Responsibilities 

• Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly.


• Check for recalls and parts availability 


• Responsible for obtaining customer contact information.


• Confirm next day appointments.


• Maintaining comprehensive and up to date knowledge of products.


• Make outbound calls (OBI) for service due/safety recalls/recommendations/ and special order part arrivals.


• Follows all company policies and procedures.


• Provide exceptional customer service by treating guests with courtesy and respect.


• Other duties may be assigned.

Requirements:

• Ability to work well in a fast paced environment.


• Team player, while also being able to work independently.


• Great listening and problem-solving skills.


• Great at multi-tasking.


• Ability to self-start and complete tasks in a timely manner  


• Must be responsible and have a positive attitude.


• Be prepared and on time


• Automotive knowledge is a huge plus but not necessarily required.


• Bilingual is a plus

We offer Health, Dental, Vision, Life, Aflac and 401k, and Degrees at work program through Strayer College