Automotive Service Scheduler

At Ray Laethem Dealership is looking for a full time Service Scheduler. We pride ourselves on delivering reliable, high-quality automotive service with a strong focus on customer satisfaction. We're looking for an organized and customer focused Automotive Service Scheduler to join our team and help keep our operations running smoothly.

Position Overview: The Automotive Service Scheduler is responsible for managing service appointments while also handling customer transactions. You will be the first and last point of contact for many customers, helping ensure a smooth and positive service experience from start to finish. 

Key Responsibilities:

• Schedule and confirm service appointments via phone, email, and online systems


• Communicate clearly with customers about service timelines availability, and updates


• Greet customers in person and assist with service check-in/check-out


• Process payments accurately (cash, debit, credit) and issue receipts


• Balance cash drawer and handle daily transaction records


• Maintain accurate customer and service records


• Provide exceptional customer service at all times

Qualifications:

• Previous experience in an automotive service environment or customer service role preferred


• Cash handling or cashier experience is an asset


• Strong organizational and multitasking skills


• Comfortable using multiple computer programs

What We Offer:

• Medical, Dental, and Vision Packages


• 401K


• No Holidays


• Paid Time off that increases with years of service


• Monday-Friday, and every other Saturday


• Opportunities for growth and advancement

EXCELLENCE IS THE OBLIGATION OF ALL EMPLOYEES AT RAY LAETHEM. WE LIVE AND WORK EACH DAY BY OUR COMPANY'S CORE VALUES:

• CUSTOMER SERVICE ABOVE ALL ELSE


• PRIDE IN OUR TEAM


• DRIVEN TO BE THE BEST