Automotive Service Writer

Position Title: Service Writer – Fleet Management Division
Location: Pevely, MO 63070
Job Type: Full-Time

Overview: Anew Transport delivers high-end fleet management solutions for prestigious clients through a fully integrated facility that brings together Auto Body, Mechanical Repair, Upfitting, Graphic Design, Detailing, Parts, and Service—all under one roof. We are seeking a polished, detail-oriented Service Writer to act as the central point of contact between our clients and internal teams. This role requires excellent communication, multitasking skills, and a high degree of professionalism to ensure a seamless, white-glove experience for every vehicle we handle.
 

Key Responsibilities:

• Serve as the primary point of contact for fleet service clients, ensuring clear, timely, and professional communication throughout the service process.
• Coordinate seamlessly across all departments—Auto Body, Repair, Upfitting, Graphics, Detailing, Parts, and Service—to manage work orders and track workflow.
• Create and manage repair orders, prepare estimates, and maintain detailed service documentation.
• Schedule client appointments, manage timelines, and oversee vehicle progress to ensure timely completion.
• Review and confirm the accuracy and quality of completed work prior to vehicle release.
• Proactively address and resolve client concerns with a premium service mindset.
• Collaborate with the Parts Department to ensure required parts are sourced and tracked efficiently.
• Work directly with technicians and department leads to clarify work instructions and maintain service accuracy.

Qualifications:

• Prior experience as a Service Writer or similar role in a professional, high-volume automotive or fleet environment.
• Strong knowledge of vehicle systems, repair processes, and departmental coordination.
• Exceptional written and verbal communication skills.
• High attention to detail and organizational excellence in fast-moving environments.
• Proficiency in shop management software and Microsoft Office Suite.
• Demonstrated professionalism and discretion in client-facing roles.

Preferred Experience:

• Experience working with executive, government, or corporate fleet accounts.
• Familiarity with estimating software such as CCC ONE or Mitchell.

Benefits after 90 Days:

·         401(k) Retirement Plan – 100% match on the first 3% of contributions, followed by a 50% match on the next 2%.

·         Company-Paid Health Insurance – Comprehensive medical coverage, with the option to add dental and vision at your own expense.

·         Paid Time Off (PTO) – Generous leave to support work-life balance.

·         Paid Holidays – Six (6) company-designated holidays per year.