Automotive service writer

Description of the role:

As an Automotive Service Writer at James Chevrolet in Johnstown, NY, you will be responsible for assisting customers with their vehicle service needs and ensuring a smooth communication process between customers and the service department.

Responsibilities:

• Interact with customers to understand their service requirements


• Provide estimates for service costs


• Schedule service appointments and follow up with customers


• Communicate effectively with the service department to ensure timely completion of work


• Handle customer inquiries and complaints in a professional manner

Requirements:

• Previous experience in a customer service role is preferred


• Knowledge of automotive terminology and repair processes


• Excellent communication and interpersonal skills


• Ability to work in a fast-paced environment


• Strong organizational skills and attention to detail

Benefits:

• Competitive salary range of $50,000.00 - $80,000.00 per year paid weekly


• Health insurance and retirement benefits


• Paid time off and holidays


• Ongoing training and development opportunities


• Employee pricing on vehicles, parts and service

About the Company:

James Chevrolet is a trusted automotive dealership in Johnstown, NY, committed to providing exceptional customer service and quality vehicles. We value our employees and offer a supportive work environment with opportunities for growth.