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Automotive Service Writer

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Job Description - Automotive Service Writer



Company:
Serpentini CDJR, a prominent family-owned and operated dealership, is seeking a dedicated Service Writer to join our team in North Olmsted, Ohio. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-tier automotive services.


Position:
We are hiring a proactive and experienced Service Writer to ensure smooth operations and exceptional customer service experiences in our service department.


Responsibilities:



  • Greet customers warmly, assess their automotive service needs, and document accurately.

  • Clearly explain repair diagnoses and recommend services based on manufacturer guidelines.

  • Provide detailed estimates of costs and timelines for repairs, adhering to Serpentini's pricing and process standards.

  • Schedule service appointments efficiently and coordinate service bay assignments.

  • Maintain continuous communication with technicians and customers throughout the service process.

  • Address customer inquiries and concerns promptly and professionally to ensure satisfaction.

  • Ensure meticulous documentation of service orders and invoices, following all store processes.


Expectations:



  • Minimum of 2 years' experience as an automotive service writer.

  • Proficient in automotive service procedures, manufacturer KPI scoring requirements, and terminology.

  • Ability to exceed monthly goals set by management and contribute to the team's success.

  • Strong interpersonal and communication skills to build lasting customer relationships.

  • Detail-oriented with exceptional organizational skills in a fast-paced environment.

  • Commitment to following all store processes and exceeding manufacturer KPI scoring requirements.


Benefits:



  • Competitive compensation based on experience.

  • Comprehensive health insurance benefits.

  • Paid vacation, holidays, and personal time off.

  • Opportunities for career growth and development in a supportive, family-oriented environment.


How to Apply:
Apply on this AD or in person at the store. We look forward to reviewing your application and potentially welcoming you to our team at Performance Nissan.


About Us:
Serpentini has been a trusted name in the Ohio automotive community for many years. We are committed to delivering superior service and fostering long-term customer relationships. Join us and be part of a team that values integrity, professionalism, and exceeding customer expectations. We are an EOE and DFW.




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