Provides technical support for technicians when necessary
Ensures repairs are charged out correctly
Checks progress of each repair order throughout the day
Maintains high-quality service repairs and minimizes comebacks
Conducts periodic spot checks of completed jobs for thoroughness and quality
Road tests vehicles to quality-check work performed
Monitors technicians’ daily productivity reports and corresponding payroll records
Monitors shop condition, including cleanliness, safety, and the condition of shop equipment
Ensures the proper care, storage, and inventory of special tools
Keeps abreast of new equipment and tools available and recommends purchases
Fills in for service advisor when necessary
Strives for harmony and teamwork within the shop
Maintains a safe work environment
Maintains a professional appearance
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience:
Two to four years related experience and/or training; or equivalent combination of education and experience
Knowledge of modern methods of maintaining and repairing automotive, medium/heavy duty trucks and equipment
Knowledge of operating principles and maintenance of gasoline and diesel-powered engines
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports, business correspondence, and procedure manuals
Ability to respond to common inquiries or complaints from customers
Reasoning Skills:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exist
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Ability to make rational decisions through sound logic and deductive process
Physical Demands:
Works in various weather conditions with exposure to noise, dust, fumes, grease/oils, electrical energy
Have visual acuity to perform visual inspections involving small defects, small parts, operation of machines
Perceiving attributes of objects, such as size, shape, temperature, or texture by touch
Dexterity: whole-hand (grabbing and holding) and fingertip (picking and pinching)
Certifications:
Valid North Carolina driver’s license
Commercial driver’s license preferred
Salary and Benefits:
Salary will be negotiated based on knowledge and experience
Medical, dental and vision insurance
401k, with employer match
Earned paid time off and sick leave
Holiday pay
Compensation: $70,000.00 - $100,000.00 per year
About Us
At Atlantic Auto & Diesel, we are proud to be a trusted provider of automotive services in Raleigh, NC since 2020. We are committed to serving our community and providing the best possible care for any vehicle. Our team of highly trained technicians is equipped to handle a wide range of automotive needs, from routine maintenance to major repairs.
Our customers know that they can trust us to provide quality service and expert advice, no matter what their vehicle needs. We specialize in Diesel Engine Repair and Overhaul, Alignment, Brakes, General Services, Transmission Services, Fleet General Services, Fleet Engine Work, and Fleet Electrical, and our goal is to help them get back on the road as quickly and affordably as possible.
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