Automotive Store Manager

Staff Management and Development: 

• Effectively hire staff and schedule associates to meet changing business needs. 

• Evaluate staff performance, provide coaching, and counsel associates to ensure quality development, effectiveness, and productivity. 

• Identify and schedule seminars, training programs, and schooling for technicians, service writers, and other personnel to maintain a technically competent staff. 

Customer Service and Relations: 

• Consistently monitor and assure high-quality customer service by associates on a daily basis. 

• Review necessary repairs with customers, address questions or concerns, and resolve problems or special requests, including authorizing special member services. 

• Effectively and efficiently respond to customer complaints, maintaining high oversight both in the shop and at the front counter. 

Operational Oversight: 

• Oversee the scheduling of repairs and maintenance, continually review facility efficiency, and implement changes to ensure optimal operations. 

•  Prepare weekly and monthly reports on Car Care facility operations for management review. 

•  Prepare and adhere to income and expense budgets, ensuring the facility meets annual revenue and net income goals while achieving budgeted sales. 

Technical Assistance and Compliance: 

• Provide technical assistance to Car Care associates as needed. 

•  Act as the Health & Safety Officer, managing safety and shop compliance issues in line with OSHA and local laws. 

• Stay current on EPA and environmental laws, advising the organization of changes affecting operations and services. 

Business Development and Community Engagement: 

• Develop external business relationships to generate business and enhance the AAA Club Alliance (ACA) image in the community. 

• Establish partnerships with vendors to offer a complete range of products and services beneficial to ACA. 

•  Participate in local and national automotive organizations to enhance ACA’s position within the industry and commitment to a cleaner environment. 

Process Improvement and Performance Management: 

• Recommend process improvement opportunities to leadership to ensure ACA remains competitive. 

•  Facilitate the effective use of tools to maintain compliance and align with Key Performance Indicators. 

•  Lead the team to exceed Customer Satisfaction and Quality scores while meeting productivity goals. 

General Responsibilities: 

• Maintain awareness of car care products and AAA’s services to provide exceptional member and client experiences. 

• Practice ACA Shared Values, perform all related duties as , and undertake other tasks as assigned. 

• Other duties as assigned. 

 KNOWLEDGE SKILLS AND ABILITIES (Those necessary for competent performance of the job) 

 WORKING CONDITIONS (Under typical circumstances)