Position Objective:

Automotive Service Technicians are responsible for performing vehicle repair and maintenance work as assigned and in accordance with dealer and factory standards. They will also oversee the work of any apprentice technician assigned to them.

Duties & Responsibilities:

1. Receive repair orders from service dispatch, locate the vehicle and drive the vehicle to their stall area.


2. Perform work as outlined on the repair order with efficiency and accuracy in accordance with dealership and factory standards.


3. Diagnose cause of any malfunction and perform repair. Get customer authorization, through Service Advisor, if required.


4. Communicate with the Parts Department to obtain needed parts.


5. Save and tag parts if the job is under warranty or if requested by the customer.


6. Examine the vehicle to determine if additional safety or service work is required.


7. Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or repairs cannot be completed within the time frame given to the customer.


8. Document cause of failure and correction.


9.  Road-test vehicles when required to quality check work performed, keeping in mind that customer's vehicles should not be used for personal errands.


10. Oversee work of any Apprentice Technicians as assigned.


11. Attend factory sponsored training classes.


12. Keep abreast of factory technical bulletins.


13. Ensure that customer's vehicle is kept clean.


14. Keep shop area neat and clean and be able to account for all dealership owned tools at all times.


15. Keep stalls empty on nights cleaning crews are scheduled.


16. Understand and follow Federal, State and Local regulations, such as those governing the disposal of hazardous waste.


17. Pursue continuing GM Factory training


18. Other duties and responsibilities as assigned.