Automotive Used Car Sales Manager

Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales operations. This role is responsible for driving used vehicle sales, maximizing gross profit, managing inventory turn and aging, and developing a high-performing sales team while delivering a best-in-class customer experience.

The ideal candidate has a strong background in used car operations, inventory management, pricing strategy, and dealership KPIs, and thrives in a fast-paced, high-volume dealership environment.

What You’ll Do (Key Responsibilities)

Sales Leadership & Team Management

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  Lead, coach, and motivate the used car sales team to achieve sales, gross, and CSI targets

  
  


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  Conduct daily sales meetings, one-on-one coaching, and performance evaluations

  
  


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  Set expectations around lead handling, customer follow-up, and closing efficiency

  
  

Used Vehicle Strategy & Performance

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  Manage used vehicle sales performance, including volume, front-end gross, and turn rate

  
  


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  Analyze market data, online pricing, and competitor activity to ensure competitive positioning

  
  


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  Work with leadership to establish sales goals and performance benchmarks

  
  

Inventory, Merchandising & Pricing

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  Oversee used vehicle inventory, including acquisition strategy, pricing, merchandising, and aging

  
  


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  Monitor recon timelines and coordinate with service to improve speed to market

  
  


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  Ensure vehicles are merchandised effectively online with competitive pricing and photos

  
  

Customer Experience & CSI

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  Maintain a customer-centric culture focused on transparency and trust

  
  


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  Handle customer escalations professionally and ensure positive resolutions

  
  


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  Drive repeat and referral business through exceptional customer satisfaction

  
  

Process, Compliance & Technology

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  Ensure compliance with dealership policies, processes, and lender requirements

  
  


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  Utilize CRM and DMS systems to track performance and manage sales pipelines

  
  


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  Support desking, structuring deals, and lender communications as needed

  
  

What We’re Looking For (Qualifications)

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  3–5+ years of automotive sales management experience, with a strong focus on used vehicles

  
  


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  Proven success managing used car inventory, pricing, and profitability

  
  


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  Strong leadership, coaching, and team-development skills

  
  


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  Excellent communication, negotiation, and interpersonal abilities

  
  


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  Working knowledge of dealership operations, finance, and inventory metrics

  
  


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  Experience with DMS and CRM platforms (Reynolds & Reynolds, CDK, VinSolutions, DealerSocket, etc.)

  
  


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  Ability to thrive in a high-volume, performance-driven dealership

  
  


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  High standards of professionalism, integrity, and confidentiality

  
  

Compensation & Benefits

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  Competitive compensation plan (salary + performance-based incentives)

  
  


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  Health, dental, and vision insurance

  
  


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  Life insurance options

  
  


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  401(k) with company match

  
  


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  Paid time off

  
  


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  Career growth opportunities within a respected dealership group

  
  

Why Work at Ross Downing Chrysler Dodge Jeep Ram of Mobile?

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  Strong used vehicle inventory and acquisition strategy

  
  


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  Supportive leadership team and collaborative culture

  
  


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  High customer traffic and brand recognition

  
  


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  Opportunity to directly impact profitability and dealership growth

  
  

Equal Opportunity Employer

Ross Downing Chrysler Dodge Jeep Ram of Mobile is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace for all employees.