Automotive Warranty Administrator

CAPITAL Ford of Charlotte is looking for a proactive, detail-driven Automotive Warranty Administrator to join our team! In this role, you’ll be the go-to expert for managing warranty claims, keeping everything compliant with manufacturer guidelines, and supporting our service department with precision and care.

This isn’t just paperwork—it’s the engine that keeps our customer experience running at top speed. If you thrive on organization, problem-solving, and being that trusted link between customers, our service team, and manufacturers, we’d love to meet you.

Automotive Warranty Administrator Compensation and Benefits: 

• Competitive Pay 


• Health Insurance 


• PTO 


• 401(K) 

What you'll do:

• Review and verify the accuracy of all warranty documentation


• Ensure strict compliance with manufacturer warranty policies and procedures


• Process parts requisitions for warranty repairs according to guidelines


• Communicate with customers regarding warranty coverage and claim status


• Resolve discrepancies with manufacturers in a timely and professional manner


• Accurately review and process warranty claims from start to finish


• Support the service team with additional administrative tasks as assigned

What we're looking for:

• Strong organizational and documentation skills with attention to detail


• Effective communication and interpersonal skills


• Prior experience as an Automotive Warranty Administrator or similar role preferred


• Ford experience preferred, but not required


• Proficiency with dealership management systems (CDK preferred) and Microsoft Office


• Ability to successfully pass a pre-employment background screening
  
  

WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success.  Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way!

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.