Automotive Warranty Administrator

• Process warranty, GAP, maintenance, and service contract cancellation requests.


• Verify required documentation for cancellation eligibility.


• Calculate prorated refunds according to contract terms.


• Submit cancellation requests to warranty administrators and providers.


• Monitor cancellation status and follow up on outstanding claims.


• Post refund transactions and maintain accurate records.


• Reconcile cancellation schedules and reports.


• Communicate with customers, lenders, finance managers, and warranty companies regarding cancellation status.


• Research and resolve discrepancies related to refunds and payments.


• Maintain compliance with company policies and state regulations.


• Prepare weekly and monthly cancellation reports.


• Assist accounting and finance departments with related administrative duties.

Requirements

• High school diploma or GED required.


• 1–3 years of dealership, finance, warranty, or administrative experience preferred.


• Strong computer skills, including Microsoft Excel and dealership management systems ( Reynolds & Reynolds).


• Excellent organizational and communication skills.


• Ability to handle confidential customer information.


• Detail-oriented with strong follow-through skills

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. 

Sheehy Auto Stores is an Equal Employment Opportunity Employer