Automotive Warranty Administrator CDJR

Job Summary

As an Automotive Warranty Administrator, you will be responsible for reviewing and processing warranty claims in a timely and accurate manner. You will ensure compliance with all manufacturer and company guidelines and play a vital role in optimizing warranty reimbursement and efficiency.

Key Responsibilities:

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  Accurately process warranty claims according to manufacturer and dealership policies.

  
  


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  Review repair orders to verify warranty coverage and documentation.

  
  


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  Submit claims to manufacturers and follow up on unpaid or rejected claims.

  
  


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  Reconcile warranty receivables and assist with auditing and reporting.

  
  


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  Maintain knowledge of current manufacturer warranty programs and changes.

  
  


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  Coordinate with service advisors and technicians to ensure proper documentation.

  
  


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  Respond to manufacturer inquiries regarding warranty claims.

  
  


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  Keep detailed records of all warranty work and communications.

  
  

Requirements:

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  Minimum 2–3 years of experience in automotive warranty administration.

  
  


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  Strong understanding of manufacturer warranty guidelines (e.g., Ford, GM, Toyota, Dodge, Jeep, etc.).

  
  


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  Proficient with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack etc.).

  
  


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  Excellent attention to detail and organizational skills.

  
  


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  Ability to work independently and as part of a team.

  
  


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  Strong communication and problem-solving skills.

  
  


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  High school diploma or equivalent; additional certifications a plus.

  
  

Preferred Qualifications:

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  Experience working in a high-volume dealership environment.

  
  


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  ASE or OEM certifications related to service or warranty administration.

  
  

Benefits:

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  Competitive salary and performance-based bonuses

  
  


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  Health, dental, and vision insurance

  
  


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  401(k) with employer match

  
  


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  Paid vacation and holidays

  
  


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  Opportunities for professional development and advancement