Automotive Warranty Claim Processor

Andrews Cadillac is seeking an experienced Warranty Claim Processor to join our Mt. Juliet team. This position focuses primarily on warranty claim processing, with service dispatching responsibilities as needed.

Andrews Transportation Group is a family-owned and operated organization committed to 100% customer satisfaction and team development. With locations in Brentwood and Mt. Juliet, Tennessee, we treat our employees and customers like family. Every team member plays a vital role in our success, and we reward individuals who are motivated, detail-oriented, and passionate about the automotive industry.

Benefits

• Medical, Dental & Vision Insurance


• Life Insurance


• 401(k)


• Paid Training & Career Development


• Paid Holidays


• Employee Discounts on Products & Services


• Work/Life Balance


• Competitive Compensation: Base salary plus monthly commissions and quarterly bonus opportunity

Responsibilities

• Process warranty claims accurately and in a timely manner


• Maintain service records in compliance with company and factory standards


• Verify factory and distributor claim requirements


• Reconcile warranty receivables and promptly resubmit rejected claims


• Follow up on outstanding warranty payments


• Arrange, ship, and track warranty parts returns


• Stay current on factory recalls, bulletins, and updates


• Open and close repair orders


• Ensure repair orders are properly documented, including corrections and labor times


• Review repair orders for completeness and accuracy before closing


• Assist with service dispatching duties as needed


• Perform other duties as assigned

Qualifications

• Must be at least 18 years of age


• GM warranty experience required


• Reynolds & Reynolds experience preferred


• Strong organizational and multitasking skills


• Detail-oriented with excellent follow-through


• Authorized to work in the United States


• Ability to pass a pre-employment background check and drug screening


• Valid Driver’s License required

      (Service dispatching training provided for qualified candidates.)

Andrews Transportation Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive environment for all employees regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.