AV Engineer

Day to day on-site technical and operational support of conference room and event space technology Daily preventative room checks of all equipment Support meeting rooms and end users with regards to all scheduled meeting requests (setup of projection, microphones, video meetings, etc.) In-room support and live-production for town halls, group meetings, and all hands meetings Manage AV ticket queue via ServiceNow Review schedules for next day requests to ensure equipment is operational Flexibility to provide support outside of normal working hours as needed Ability to split time between both our Cambridge and Norton offices (at least 2 days a week at both locations) Perform equipment troubleshooting, maintenance, repairs, and installations as needed Engineer and implement new AV hardware solutions when needed Work with service providers to coordinate service and upgrades as needed 3 - 5 years audio visual (AV) experience required (CTS certification preferred) Knowledge and experience supporting AV equipment including Q-SYS and Crestron control systems, Logitech Conference Room equipment, wireless audio and DSPs from Shure and Biamp, as well as video walls, projectors, and displays Working knowledge of video conference systems. Experience supporting and administrating Zoom meetings, Zoom Webinars, and Zoom Rooms Experience and/or strong working knowledge of multiple video and web based conferencing platforms such as Teams and Webex Provide training & client support to end users in the operations of audiovisual systems. Ability to work effectively both independently and within a team. Self-driven, detail-oriented. Ability to work in a fast-paced high-end customer focused corporate environment. Good organizational skills with the ability to prioritize and multi-task. Communicate effectively (verbally and in writing). Ability to provide white-glove support while projecting a calm and professional demeanor even during stressful situations. Accountable for client satisfaction; maintains/builds effective working relationships. Experience with Microsoft Windows and MacOS based platforms and Office 365.