AV Field Project Technician - VHE

POSITION SUMMARY:

Under direct supervision, this customer-facing position provides installation and support services for the assigned install location. The position interacts with the Logistics Department, Inside Project Manager, department management, and customers; uses knowledge of equipment operation to make independent decisions concerning hardware needed for installation of audio/visual equipment and peripherals, including interactive display boards. This position is safety-sensitive because the employee will be working inside customer locations and security-sensitive because the employee will be install/de-installing inventory.

ESSENTIAL FUNCTIONS:

• Works with a team to perform equipment installs, including cable management, and tests customer audio/visual equipment in classrooms and business locations.
• Provides customer service support for the assigned project by communicating well with customers; responding to customer calls in a timely manner and understanding customer needs and expectations regarding their Audiovisual installation. 
• Utilizes time for maximum productivity; keeps Department Management informed of project status; provides daily updates in a timely and accurate manner; coordinates with the customer and eBryIT management while resolving any install issues that may take longer than usual; may occasionally perform end of day walk-through with the customer.  
• Manages inventory by accounting for units and any associated peripherals.
• Uses good business judgment in the usage of hardware to optimize resources and costs.
• Reports any bad or damaged units or parts in a timely manner to supervisor. 
• Involves project manager in situations not meeting customers’ needs.
• Outside the peak season, this position will assist with deployments of audio/visual equipment in and around assigned geographical areas. This includes, but is not limited to, assisting with laptops and carts installs.   
• Manages administrative paperwork by submitting accurate expense reports, work hour submissions, service reports, purchase order requests, etc., by the required deadline.    
• Displays a consistently positive, cooperative, self-motivated, courteous, and professional attitude as an essential function of every position.

JOB REQUIREMENTS:

Education/Experience: Any combination of education and experience that would provide the required skill and knowledge for successful performance would be qualifying.

Education:  

• Required: Possession of a high school diploma
• Preferred: Associates degree in a technical discipline such as Audio/Visual Sciences, Computer Science, Information Services, or a related field.

Experience:

• Required: Two years of progressively responsible experience in a job using power tools; 
• Preferred: Experience in the construction, electrical, and/or audio/visual industry; low voltage experience
• Preferred: Experience in the installation, maintenance, repair, and experience of computers and computer peripheral equipment.

Certifications:

• Preferred: Certification as a Certified Installer (CI)

Knowledge, Skills, Abilities: 

Basic knowledge of how to perform entry-level installations of audio/visual equipment.

Excellent computer and troubleshooting skills. Skills at installing whiteboard equipment require some precision, use of hand tools, and small power tools. Must be able to operate basic test equipment. Good interpersonal, communication, and organizational skills. Ability to maintain self-composure under occasionally heavy workload and stringent response times and deadlines. Working independently and exercising initiative and judgment. Making decisions within the scope of assigned authority. Assuming responsibility with minimal supervision.

TYPICAL PHYSICAL DEMANDS:

Must have physical fitness to transport and set up heavy equipment. Requires frequent sitting or standing, and some bending, stooping, stretching, and repetitive motion; eye-hand coordination; manual dexterity sufficient to assemble units or parts of equipment; vision and hearing correctable to within the normal range; a full range of body motion including handling and lifting; frequent lifting up to 30 pounds; sometimes from awkward positions, such as lifting equipment off the floor from under a cabinet or desk and standing up and placing it in a cart for transporting to another area; occasional lifting up to 75 pounds; occasional work in areas, which are not ventilated or air-conditioned (new buildings or warehouses). Units that exceed 75 pounds require assistance from another technician for proper weight distribution. Occasional high-stress work due to workload, response times, and deadlines.

TYPICAL MENTAL DEMANDS:

Must be able to analyze situations and choose the most effective course of action for the customer and company. Must be able to communicate providing verbal feedback in a professional and courteous manner. Ability to maintain self-composure under occasionally heavy workload and stringent response times and deadlines.

Incumbents must be able to relate to other people beyond giving and receiving instructions: (1) can get along with co-workers or peers without exhibiting behavioral extremes; and (b) respond appropriately to constructive criticism from a supervisor, using advice to strengthen performance.

WORKING CONDITIONS:

Must have own reliable transportation. Must maintain reliable attendance at the work site during assigned hours. May be required to work evenings and/or weekends depending on project needs. Frequent travel to various local worksites is required and, depending on the assignment, occasional travel to out-of-town worksites is to be expected. This is a customer-facing position which requires adherence to the most current version of the Conduct on Worksites policy.