We are hiring a strategic AV Implementation & Support Engineer to join our exceptional team at Amaze Systems Inc. in Houston, TX.
Growing your career as a Full-Time AV Implementation & Support Engineer is an awesome opportunity to develop indispensable skills.
If you are strong in research, strategic planning and have the right drive for the job, then apply for the position of AV Implementation & Support Engineer at Amaze Systems Inc. today!
Hello Professionals, I hope you are doing well!
This is RASHEED AKBAR from "Amaze Systems Inc." and I have the following position. Please let me know if you are interested / have anyone. Thanks!
POSITION#: 1030258
Position: AV Implementation & Support Engineer / Support Engineer / Support Specialist / Tech Support (AV/VC - Audio Visual or Video Conferencing)
No of Positions: 01
Work Location: Houston, Texas (Onsite from Day-1)
Duration: Long Term Contract
Client / Implementer: HCL
Required Skills: Audio and Video conferencing infrastructure, A/V Implementation & support, AV Control: Crestron, Extron, AMX, Room Peripherals, Cisco WebEx Suite, MS Teams etc.
Pay Rate: $25/hr on W2
Job Description:
REQUIREMENTS:
- A/V Implementation & support experience of at least 4-6 years.
- Experienced in Cisco WebEx Suite consisting of Meeting Center, Training Center and Event Center applications.
- understand of Cisco Unified Communication Manager (CUCM 9.x 12.x)
- Experience on Cisco WebEx, MS Teams, WebEx Hybrid Mesh, VCS-C, VCS-E, TMS, ISDN Gateways, MCUs, CMS, Conductor, MS-Teams -EV & SBCs for Video conferencing is must.
- Videoconferencing experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)
- Familiarity with signal flow/ call flow and streams
- AV Control experience including Crestron, Extron, AMX, Room Peripherals etc.
- Proficient with Cisco platform (Control Hub) and Microsoft Teams platform (Teams & O365 admin portals) management
- Knowledge of Teams Admin Portal functions and reporting, including telemetry data export and import to Power BI
- Excellent troubleshooting skills to resolve Level 3 Incidents with probable solutions
- Understanding of Cisco WebEx endpoints (OnPrem/Cloud Registrations)
- Knowledge of Microsoft Teams Endpoints
- Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays)
- Hands on Experience on MS-Teams EV, Phone System & Teams Hybrid Telephony setups.
- Bachelor's degree in related field or equivalent experience.
RESPONSIBILITIES:
- Responsible for maintaining the audio and video conferencing infrastructure of the client
- Responsible for Cisco/Polycom and MS Teams Collaboration Endpoints
- Manage and Maintain Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, SBC for Audio/Video conferencing support
- Understand and support the integration of Cisco and MS Teams and handling reservation of conferencing rooms in Outlook
- Manage conferencing related devices including Crestron, Extron, AMX, Condeco etc.
- Manage Digital Signage and device and content management for the same.
- At times, would be required to support of client meetings and events including functionality and use of audio visual and presentation technologies via Skype Broadcast
- Overseeing the schedule of activities to ensure planning and support is provided as requested
- Act as AV support for local, and remote offsite meetings including occasional travel
- Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
- Troubleshoot AV/V problems last minute as required as well as non-critical situations
- Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
- Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Condeco, Crestron)) operations
- Interact with Help Desk ticketing system to respond to end user requests
- Gathering of data from support procedures, customer ticketing system, and other sources.
- Ensure all conferencing spaces are presentable for use
- Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution".
Knowledge on ITIL & SAFe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
Best Regards,
Rasheed Akbar | Lead Talent Acquisition Executive
Amaze Systems Inc.
USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019
Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7
Desk#: +1 (669) 336-4352
Email: [email protected] | www.amaze-systems.com/
USA | Canada | UK | India
Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.
Benefits of working as a AV Implementation & Support Engineer in Houston, TX:
● Excellent benefits
● Rapid Progression
● Attractive packageCompetitive Pay