We are eager to add an analytical AV Implementation & Support Engineer to join our knowledgeable team at Amaze Systems Inc. in Houston, TX.
Growing your career as a Full-Time AV Implementation & Support Engineer is a promising opportunity to develop vital skills.
If you are strong in research, analysis and have the right mindset for the job, then apply for the position of AV Implementation & Support Engineer at Amaze Systems Inc. today!
Hello Professionals, I hope you are doing well!
This is RASHEED AKBAR from "Amaze Systems Inc." and I have the following position. Please let me know if you are interested / have anyone. Thanks!
POSITION#: 1030258
Position: AV Implementation & Support Engineer / Support Engineer / Support Specialist / Tech Support (AV/VC - Audio Visual or Video Conferencing)
No of Positions: 01
Work Location: Houston, Texas (Onsite from Day-1)
Duration: Long Term Contract
Client / Implementer: HCL
Required Skills: Audio and Video conferencing infrastructure, A/V Implementation & support, AV Control: Crestron, Extron, AMX, Room Peripherals, Cisco WebEx Suite, MS Teams etc.
Pay Rate: $25/hr on W2
Job Description:
REQUIREMENTS:
- A/V Implementation & support experience of at least 4-6 years.
- Experienced in Cisco WebEx Suite consisting of Meeting Center, Training Center and Event Center applications.
- understand of Cisco Unified Communication Manager (CUCM 9.x 12.x)
- Experience on Cisco WebEx, MS Teams, WebEx Hybrid Mesh, VCS-C, VCS-E, TMS, ISDN Gateways, MCUs, CMS, Conductor, MS-Teams -EV & SBCs for Video conferencing is must.
- Videoconferencing experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)
- Familiarity with signal flow/ call flow and streams
- AV Control experience including Crestron, Extron, AMX, Room Peripherals etc.
- Proficient with Cisco platform (Control Hub) and Microsoft Teams platform (Teams & O365 admin portals) management
- Knowledge of Teams Admin Portal functions and reporting, including telemetry data export and import to Power BI
- Excellent troubleshooting skills to resolve Level 3 Incidents with probable solutions
- Understanding of Cisco WebEx endpoints (OnPrem/Cloud Registrations)
- Knowledge of Microsoft Teams Endpoints
- Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays)
- Hands on Experience on MS-Teams EV, Phone System & Teams Hybrid Telephony setups.
- Bachelor's degree in related field or equivalent experience.
RESPONSIBILITIES:
- Responsible for maintaining the audio and video conferencing infrastructure of the client
- Responsible for Cisco/Polycom and MS Teams Collaboration Endpoints
- Manage and Maintain Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, SBC for Audio/Video conferencing support
- Understand and support the integration of Cisco and MS Teams and handling reservation of conferencing rooms in Outlook
- Manage conferencing related devices including Crestron, Extron, AMX, Condeco etc.
- Manage Digital Signage and device and content management for the same.
- At times, would be required to support of client meetings and events including functionality and use of audio visual and presentation technologies via Skype Broadcast
- Overseeing the schedule of activities to ensure planning and support is provided as requested
- Act as AV support for local, and remote offsite meetings including occasional travel
- Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
- Troubleshoot AV/V problems last minute as required as well as non-critical situations
- Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
- Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Condeco, Crestron)) operations
- Interact with Help Desk ticketing system to respond to end user requests
- Gathering of data from support procedures, customer ticketing system, and other sources.
- Ensure all conferencing spaces are presentable for use
- Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution".
Knowledge on ITIL & SAFe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
Best Regards,
Rasheed Akbar | Lead Talent Acquisition Executive
Amaze Systems Inc.
USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019
Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7
Desk#: +1 (669) 336-4352
Email: [email protected] | www.amaze-systems.com/
USA | Canada | UK | India
Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.
Benefits of working as a AV Implementation & Support Engineer in Houston, TX:
● Career Growth Potential
● Professional Development Opportunities
● Leading Industry Pay